IJERT-EMS
IJERT-EMS

Design, Development and Implementation of an Automated IVR System with feature based TTS using Open Source Tools


Design, Development and Implementation of an Automated IVR System with feature based TTS using Open Source Tools
Authors : Anil Kumar, S. Niranjan
Publication Date: 30-05-2012

Authors

Author(s):  Anil Kumar, S. Niranjan

Published in:   International Journal of Engineering Research & Technology

License:  This work is licensed under a Creative Commons Attribution 4.0 International License.

Website: www.ijert.org

Volume/Issue:   Vol.1 - Issue 3 ( May- 2012)

e-ISSN:   2278-0181

Abstract

The Paper describes the concept of Interactive Voice Response System with feature based Text to Speech System using Open Source Software &Tools. The text to speech system converts the input text into the desired speech, the system is using for , to reading the user input text, speak aloud in various languages. Interactive Voice Response (IVR) systems are complex network elements providing a comprehensive set of features and functionality in order to complete or even substitute human call agents. The IVR system is very often the only contact a caller has with a company when he requests a service, such as reserving a ticket for a movie. It is therefore very important that the IVR system provides high quality, in terms of robustness, stability, correctness of the menu branches and quality of the voice announcements. This White Paper discusses key objectives and requirements for the efficient and comprehensive testing of Interactive Voice Response (IVR) systems.

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