Author(s): Anil Kumar, S. Niranjan
Published in: International Journal of Engineering Research & Technology
License: This work is licensed under a Creative Commons Attribution 4.0 International License.
Volume/Issue: Vol.1 - Issue 3 ( May- 2012)
The Paper describes the concept of Interactive Voice Response System with feature based Text to Speech System using Open Source Software &Tools. The text to speech system converts the input text into the desired speech, the system is using for , to reading the user input text, speak aloud in various languages. Interactive Voice Response (IVR) systems are complex network elements providing a comprehensive set of features and functionality in order to complete or even substitute human call agents. The IVR system is very often the only contact a caller has with a company when he requests a service, such as reserving a ticket for a movie. It is therefore very important that the IVR system provides high quality, in terms of robustness, stability, correctness of the menu branches and quality of the voice announcements. This White Paper discusses key objectives and requirements for the efficient and comprehensive testing of Interactive Voice Response (IVR) systems.
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